I am a strong team player and catalyst within any team, who focuses on people, business processes and organizational development. As program manager, service delivery - or principal IT Service Manager, I can easily translate my theoretical background into practical examples and immediate actions for rapid but sustainable success within your organization.


  • High capability to get quickly acquainted with business processes in different functional areas;
  • Due to my management skills, I have a good expertise of implementing and managing ICT services and people;
  • Expertise based on ITIL, Cobit and ITSM, in the different areas of managing an IT department like incident management, helpdesk management, issues -and problems management but also service continuity management, change management, resource and service level management. I always try to keep in mind the balance between people, processes and technology;
  • Experienced catalyst between business and IT based on broad experience in different industries like managed services, government, logistics, industry utilities and service delivery;
  • Due diligence and assessment expertise in HR, IT governance, Service management and IT infrastructure;
  • Driven by optimizing existing processes and management of change within the area of People, Processes & Tooling;
  • Knowledge of IT management coaching based on training and practical advice.
  • Willingness to travel.


Project Details

Project Title: Process Optimalisation

Programme Manager


  • Design and Manage Optimalisation Program based on ITIL
  • Follow-up Bid Management activities ITSM Tooling;
  • Service Level Negotiation with internal business units (IT customers);
  • Formalization of the SLA’s;
  • Research OLA’s, underpinning contracts and cost models;
  • Creating a Service Catalogue ;
  • Main focus on Service Support Processes;
  • Assessing internal services CMM;
  • Coaching and roll-out to staff –and line units;
  • Functional management of 9,5 FTE (Process Managers);
  • Setup and execute an internal training program ITIL® for beginners (approx 250 people)


Project Title: Operations Management

Service Delivery Manager/Service Architect


P&L SDM for Raad voor Rechtsbijstand NL (+5M€)


  • Member of the Outsourcing team of Cegeka:
  • Leading the project Transition of the Support Organization.
  • Customers: Large Dutch Utility Company, Governmental Body
  • IT Process subject matter expert.


Active within the bid management process with a focus to Service Setup, Transitioning & Pricing.


Coaching of the members of my Service Delivery Team











Project Title: BU/IT Alignment

Business IT Manager

Activities: Responsible for delivering IT services (Demand IT) ENECO where innovation and green are key words. My current role consists of:


  • Process Management (Business & IT processes);
  • Research and detail processes (production & supply, invoicing and related processes);
  • IT architecture;
  • Alignment with HQ architecture;
  • Project Management;
  • Setup of a Project Management Office (Prince2);
  • Act as Sr. Supplier within the project steering committees (Sourcing);
  • IT budgeting & control;
  • IT Sourcing Management;
  • Negotiating and managing contracts and agreements with our third party suppliers

Honors & Awards

Award Title: Chairman of the ITSMF Belgium Chapter


Together with the team we managed to get the local chapter up and running again. Increased memberships and opted for yearly conference and activities.

Bart Van Brabant

Interim IT Manager

Service Management Architect

Phone: +32(0)490114938


Address: Winterstraat 37, 3201 Aarschot



  • IT Governance
  • IT Strategy
  • IT Management
  • ITIL v2 Service Manager
  • ITIL v3 Expert
  • ISO 20000 Manager/Consultant
  • Prince2
  • Service Delivery Management
  • Coach

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Bart Van Brabant