Experienced Senior Service Management Consultant with a demonstrated history of working in the Information Technology Industry. Skilled in IT Operations Management, Service-Level Agreements (SLA), People Management, and IT Strategy. Strong management professional with a Bachelor's Degree focused in Information Technology.
Deep knowledge and experience with ITIL v3, ISO20000, Project Management and Service Delivery.
Apollo 13 - an ITSM experience certified trainer.
We focus on three distinct areas within the Service Management Domain